What is your return or money-back guarantee policy?

If you are in England or Europe and would like to return Flow for any reason within 30 days of shipment to you, we offer a complete refund and hassle-free return as part of our 30-day money-back guarantee. Visit our Returning your headset page for more details on how to initiate a return.

For customers in Scotland, Ireland, or Northern Ireland, we don’t offer a 30-day money-back guarantee. Instead, we provide a discounted, no-contract rental-only plan.

All purchased headsets come with a one-year warranty. For more information, visit our Warranty page.