Refill pads should already have the correct moisture when you open a fresh pack. If the pads are too moist, such as when the saline liquid drips on your forehead when putting on the headset, you can gently pat them with a clean, dry towel. If you experience any dry refill pads, do not use them and contact support@flowneuroscience.com.
It's important never to reuse refill pads or moisten them with water. Reusing refill pads can increase the risk of skin irritation or burns.
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