If you are on our standard £79/€89 monthly rental plan, you may be eligible to purchase your headset. If you are in Scotland, Ireland, or Northern Ireland on our reduced £59/€69 monthly rental plan, it is not possible to purchase your headset.
If you are within our 30-day money-back guarantee
If you are within our 30-day money-back guarantee, you can change your rental subscription to a purchased headset.
- Go to Flow headset – 1 month buyout and purchase your rental headset. No headset will be shipped to you because you will take ownership of the rental headset you have already received.
- The cost of this item is £320/€370. With your initial monthly subscription fee of £79/€89, your total out-of-pocket expense comes to £399/€459, representing the full price of purchasing the headset. A new activation code will be sent to you via email which can be applied under the 'Headset account' menu option in your Settings menu.
- After you have paid, contact [email protected] to let us know that you have purchased your rental headset. Your subscription will be canceled by our support team upon completion of this step, ensuring that you won't incur any further charges.
If you have rented for more than 3 months
If you have a rental subscription, you can own your headset in as little as 3 months:
- To be able to purchase your rental headset, you need to rent it for at least 3 months
- The purchase cost is £199/€229, which is equivalent to half the cost of the full purchase price
- A twelve-month warranty is added to your headset from the date of purchase
When you meet the 3-month rental minimum, follow the instructions below:
- Go to Own my Flow headset and purchase your rental device. No headset will be shipped to you because you will take ownership of the rental headset you have already received.
- A new activation code will be sent to you via email which can be applied under the 'Headset account' menu option in your Settings menu.
- After you have paid, contact [email protected] to let us know that you have purchased your rental headset. Your subscription will be canceled by our support team upon completion of this step, ensuring that you won't incur any further charges.
As a reminder, after your subscription is cancelled, you will no longer receive automatic refill pad deliveries. Instead, you can purchase them directly from our shop when needed: Refill pads.
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