How can I apply for VAT relief?

VAT Relief on Flow Purchases

You may be eligible to purchase Flow headsets and refill pads without paying VAT if you have a qualifying disability or chronic illness. At checkout, simply tick the VAT relief option and complete the declaration form. This makes your order 20% more affordable.

1. What is VAT relief?
VAT relief allows eligible customers to purchase certain medical devices without paying 20% Value Added Tax (VAT). This applies when the product is designed for people with disabilities or chronic illnesses and the customer completes a valid declaration.

2. Who is eligible for VAT relief?
You may qualify if you:

• Have a disability or chronic illness (such as long-term depression),
  

• Are purchasing the device for personal use,
  

• Complete the required VAT relief declaration form.
  

3. How do I claim VAT relief when ordering?
At checkout, you’ll see a VAT relief section:

1. Click ‘Read more’ for additional details.
   

2. Select ‘Complete VAT relief declaration.’
   

3. In the text field, enter the disability or chronic illness that qualifies you for VAT exemption.
   

4. Tick the box to self-declare.
   

5. Click the “Submit Declaration” button.

Once you’ve completed these steps, VAT relief will automatically be applied to your order.

4. What documentation is required?
No doctor’s letter is needed. You only need to complete the self-declaration form at checkout. This form is stored securely and linked to your order.

5. What if I forget to claim VAT relief during purchase?
If VAT relief was not claimed at checkout:

• Please contact support@flowneuroscience.com.
  

• Our team will verify your eligibility and arrange a VAT refund if applicable.
  

6. Where can I find more information?
Visit the official UK Government guidance: VAT relief for disabled people.